Data deletion instructions

Last updated: 07 November 2026 · Privacy Policy

Who can ask

• A person whose details were given on the RNSSync website, in a Facebook or Instagram lead form, on a business's landing page or in a WhatsApp chat with a business that uses RNSSync: request access, correction or deletion.
• A business that uses RNSSync: request deletion of specific leads or customer data, on behalf of the business.

How to submit a request

Email rnssync@gmail.com with the subject "Delete my data" (or "Access my data"). State the phone number or email address you gave, and the source if you know it (the website, a Facebook or Instagram ad, a landing page or WhatsApp). You do not need to send documents or passwords.

Businesses send the request from the email address the business uses with RNSSync, with the business name and the lead details (phone number, email or lead identifier).

How we verify

We may ask you to confirm a detail you gave in the enquiry, for example the phone number, email or date of the enquiry, and may send a confirmation to the email address or the WhatsApp chat the enquiry came from. We will not disclose or delete information for a person we cannot verify. If the information is held by a business that uses RNSSync, the request is passed to the business, which is responsible for the data, and we act on its instruction.

What is deleted

• The lead and its details: from the lead list, from leads imported from a file, and from the CRM.
• Leads received from Meta: the details and answers are deleted, and a bare identifier, without your details, may be kept so that Meta's retries do not recreate the lead.
• WhatsApp: the contact, the messages, the answers to the automated questions and the consent record.
• Copies in authorised users' browsers: removed on their next sync.
• The deletion log keeps identifiers and counts only, with no name, phone or email.

WhatsApp and Meta

We delete the copies we hold. Copies Meta holds itself (for example the chat history on your phone or in your account) are not under our control; you can remove them with Meta's privacy tools and in the WhatsApp app. To stop further messages you can also reply "הסר" or "stop" in the chat.

Exceptions

We will not delete information that the law requires us to keep (for example for tax purposes), or that is needed to defend a legal claim, for as long as the duty or need exists. We will tell you if this applies. Short-lived security records, such as IP addresses used to limit submissions, are deleted automatically after 10 minutes.

Response time

We aim to handle a verified request within 30 days and will confirm by email when it is done. In any case, RNSSync's own leads are deleted automatically 12 months after the enquiry, subject to the exceptions above; leads of a business customer are deleted on the business's instruction.